FAQs and T's&C's
Helpful answers to some frequently asked questions:
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What online learning platform do you use for the online studio?
All of our courses use the Canvas online learning platform, which does not require any downloads or extra payments to use
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How soon will I get course access, for online courses?
Enrolment details will usually be emailed to you within 24hours of payment receipt (UK business days)
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What time zone are your online course times stated in?
The times in online course descriptions are London (UK) times; this is a great time zone converter you can use to see what time a course is in your timezone, if you are not in the UK ... https://dateful.com/time-zone-converter
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Your course fees are in £ (GDP), but I would like to know how much that is in my country's currency
You can find an easy-to-use currency converter here, which will give you a rough idea (when you book and pay for a course, the online payment system will convert between currencies for you) ... https://aibni.co.uk/fxcentre/tools/currency-converter
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How do your courses contribute to learning, academics and qualifications
Whether it's a passion for the subject, a thirst for knowledge, a step in academics, or to build a portfolio, Arandeco courses are perfect stepping-stones. All courses offer certificates and inspiration for works that can be added to a young person's portfolio. And some courses also include detailed transcripts and can be counted toward US and UK qualifications and/or offer the learning hours associated with secondary level academic credits.
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Privacy Policy and Terms & Conditions (last updated April 2024)
* By paying for any course or service, you are indicating that you have read, and are agreeing to, these Terms and Conditions
Data Protection: Your data will be collected for the following reasons:
- to inform you about business changes; course changes
- to communicate directly with you about the course(s) you have signed up for
- to tailor and deliver the course you have requested
- to inform you about future courses
Your data will never be made available to any third party, organisation or any other body.
You can ask us for a copy of your data, or to remove any records of your data, at any time (please note that if you do so whilst the course is still underway, it will impact our ability to deliver the course and communicate with you about the course).
By paying for a course or service, you are indicating that you have read and understood our data protection policy.
If, for any reason: your local education authority needs or requests information from us about your young person's progress in the course (only with your knowledge/approval); you would like a Certificate of Completion for the course; you would like predicted grades, please ensure the following: i)their online studio account uses their correct individual name and ii) they send along all of the completed activities and assignments for the course, to the course tutor, on a timely basis.
International students: Courses are open to International students.
On-line course delivery platform: Online courses use an easy to learn platform called Canvas. This hosting platform allows course communications and materials to be managed and available in an easy, accessible, intuitive manner within what we term an ‘online studio’. This software is available for students to use, for free. Courses may also use Zoom to host ‘live’ sessions and YouTube to host proprietary recordings. Occasionally, due to circumstances beyond our control, these platforms may be unavailable due to host site maintenance, etc.
Course materials: Online access means 24/7 access to the online studio (weekly lesson plans, supporting pdfs, background resources, etc.) unless there is an issue with the learning platform which is out of the tutor’s control. If, due to circumstances beyond our control, learning platforms are unavailable due to host site maintenance, etc. for a period of more than 5 business days, alternate platforms/communications channels will be used until the technical issues are resolved. We reserve the right to change the course materials, platform, course package and pricing at our discretion and without prior notice.
Digital content: After making partial or full payment of your course or service, if you enrol in a course or service on the online learning studio or access course/service materials within 14 days of that purchase (includes any initial or full payment) you are explicitly giving your consent to waive the 14-day cooling-off period. If you wish to retain your cancellation rights for a 14-day cooling off period, then you must not enrol in a course during that timeframe (14 days after payment) or access any course materials or information. By paying for a course or service and then enrolling in a course using your enrolment link, you are explicitly consenting to waive the 14-day cooling-off period. After the cooling-off period, or after initial course enrolment and access, course fees cannot be refunded.
Tutor availability: The course tutor is available by email for communications. You can expect business hours responses, within 48 hours of your message being sent. This means Monday to Friday, 9am – 6pm, UK (London) time. Generally, you can expect responses will be earlier than this. The tutor will follow UK school holiday dates and will not (usually) be online during school holidays. The course tutor is also available by video call (Zoom) as and when agreed.
Parental Supervision: Course material may contain sensitive subject information and links to external websites; parents are encouraged to review information with, or in advance of, the student reviewing it, if they have any concerns.
Every effort has been made to ensure that multi-media content that is included as part of the course detail, to provide relevant/timely/real-world examples and support, is acceptable to anyone over age 9.
The tutor makes every attempt to view material first and personally gauge its appropriateness; in addition, the relevance of the material is weighed against any negatives. If you have any concerns, please do review all course materials in advance of your child doing so.
Fees: Fees are specified on the website, at the start of the course. When paying course or service fees, upon receipt of an invoice, you are explicitly agreeing to these terms and conditions.
Liability: (ARANDEC0), its partners, tutors, directors and affiliates accept no liability for any losses, injury, damage or other, related to enrolment in any course or any usage of the website, learning materials, or assets. The information and services included or available through the website/learning materials may include inaccuracies or typographical errors. Periodically, (ARANDEC0), its partners, tutors, directors and affiliates will incorporate improvements, corrections and updates at any time. (ARANDEC0), its partners, tutors, directors and affiliates do not declare or guarantee that the services or contents will always be available or uninterrupted, that they are free of errors, that the defects will be corrected, or that the service or the server that makes it available are free of viruses or other harmful components. This is without prejudice to the fact that (ARANDEC0), its partners, tutors, directors and affiliates makes every effort to avoid this type of incident. (ARANDEC0), its partners, tutors, directors and affiliates declines any responsibility in case of interruptions, or a malfunction of the Services or content offered on the Internet, whatever their cause. Likewise, (ARANDEC0), its partners, tutors, directors and affiliates is not responsible for network outages, business losses as a result of said outages, temporary power outages or any other type of indirect damage that may be caused by actions beyond the control of (ARANDEC0), its partners, tutors, directors and affiliates.
(ARANDEC0), its partners, tutors, directors and affiliates shall not be liable for injury to anyone or for any damage caused during any art or design activities or actions performed at home or elsewhere by a learner or anyone else legally allowed to access course content and materials. Parents/guardians are responsible for ensuring the safety of the environment in which their child is working.
(ARANDEC0), its partners, tutors, directors and affiliates shall not be liable for: (a) losses that were unforeseeable by both parties when this Agreement was made; (b) losses that were not caused by any breach on our part.
(ARANDEC0), its partners, tutors, directors and affiliates liability for direct losses arising out of our negligence, breach of contract or any other cause of action in connection with this Agreement shall be limited to the total amount that you have paid for a Course.
(ARANDEC0), its partners, tutors, directors and affiliates cannot be held liable for systems problems due to viruses. It is recommended that you install all necessary virus protection software before your learner starts their course, and keep it regularly updated.
(ARANDEC0), its partners, tutors, directors and affiliates cannot be held responsible for any changes made to third party website or video links which are used in some of the Course materials; such changes are the responsibility of the third party.
(ARANDEC0), its partners, tutors, directors and affiliates cannot be held responsible for any rejection, lack of consideration, or other non-acceptance of certificates or transcripts by any third party.
(ARANDEC0), its partners, tutors, directors and affiliates cannot be held responsible for any academic or graduation outcomes of the learner, of any kind.
Other: (ARANDEC0), its partners, tutors, directors and affiliates reserves the right to suspend a student’s access to their Course(s) for unacceptable behaviour or where we deem that continuation would no longer be in the student’s, or other students’, interest.
All course materials are (ARANDEC0), its partners, tutors, directors and affiliates copyright and supplied solely for the use of the specific learner named as the enrollee for a course. By paying for a course or service (in part or in full), you agree that the course material will not be used for any other purposes or by any other person apart from the named enrollee in pursuiant of their completion of the course.
All login and enrolment details provided are for the sole use of the specific learner named as the enrollee for a course, and must not be shared with others. The sharing of logins, course content, course information etc. with others is not permitted and would be deemed to be a breach of these terms and conditions.
Academic Integrity
Academic integrity refers to honesty, trust, fairness, respect and responsibility in scholarship and is a fundamental value in higher education. It includes plagiarism and the use of AI. The requirement for academic integrity applies to all work submitted and includes, but is not limited to: writing, drawings, photos, videos, quiz answers, presentations, designs.
All use of work that is not 100% the learner’s own must be attributed and the sources identified, including where paraphrased or summarised. This applies to literary, graphical, electronic, oral and any other media used.
Learners are responsible for producing the work submitted and must only take credit for work which is their own. Any contribution to a submission by others must be explicitly and appropriately acknowledged.
Every assessment that submitted must be a new piece of work; learners should never submit the same piece of work twice either in part or as a whole as two different submissions.
In submitting work for assessment, learners are agreeing to their work being checked and retained by plagiarism and AI detection software, which may be used by the tutor for purposes of ascertaining academic integrity, at any time.
Any and all suspected incidents of academic misconduct will be investigated and, in proven cases, penalties will be applied – which may include removal from the course and prevention of enrolling in any future courses.
Terms and conditions can be updated at any time.